Policies

CANCELLATION POLICY & MISSED APPOINTMENTS

When you book an appointment with us, that time is reserved specifically for you – and ONLY you.  We do our best to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment, on time.

In the event you are unable to keep your scheduled appointment, we require at least 24 hours in advance, otherwise, you will be charged the full cost of the treatment as booked. If you do not reach us, please text or leave a message on our voicemail system.

If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Please understand that massage therapists only get paid when they deliver treatment.  Consequently, missed appointments are costly and also prevent us from providing treatment to other clients.

LATE ARRIVAL POLICY

Should you arrive late, you will receive the remaining time allocated to your scheduled appointment, however will be billed the full amount of the appointment duration you had reserved.

Policies also apply to the use of gift certificates / pre paid services.